The following information is aimed at domestic customers – householders – who have their own PC system usually consisting of a tower PC and/or a laptop, a printer/scanner/fax, broadband router and webcam kit. Usually the software – the operating system and word processing and spreadsheet programs – is Microsoft based. Internet Explorer, Firefox or Opera are the most common internet browsers although Google Chromium or Chrome is catching on fast. Email programs are web based which can be accessed from any Internet browser or machine based such as Outlook Express, Outlook, Thunderbird or Windows Mail. The problems I deal with range from Internet and email through to router, hard-drive, memory, slow-running and virus issues but I’m prepared to help with anything!